COMMON FAQS

* WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Currently, only paypal payment can be supported, and other payment channels will be opened one after another 

 

* HOW SOON WILL RECEIVE MY ORDER？

The current shipping time is about 12-20 days

 

* CAN I UPGRADE MY ORDER FOR FASTER DELIVERY?

Free shipping for all our products. If you need urgent express delivery, please contact our customer service by email, and the customer service will help you deal with it

  

* WHAT HAPPENS IF MY ORDER IS DAMAGED OR LOST IN TRANSIT?

If the order is damaged or lost in transit, please contact customer service and the order number, we will refund the full amount or reissue it to you

 

* DO YOU OFFER A WARRANTY?

Yes, within half a year, we will guarantee the product to you. If man-made damage is caused, we will refuse the warranty.

 

* WHAT IA YOUR RETURNS POLICY?

If you are not satisfied with our products, support 7 days no reason to refund, customer first

 

* HOW DO I KEEP MY CUTTING BOARD SANITIZED?

We recommend you hand gently scrub your board with soapy water and a soft sponge, then rinse and dry immediately with a clean cloth. Make sure to always rinse off both sides (even if you chopped on only one side) to ensure even water absorption to prevent warping.

Note: Do not put it in your dishwasher or submerge it in water.

 

* HOW DO I MAINTAIN AND PROLONG THE LIFE OF MY CUTTING BOARD?

• Hand washes and keeps it dry after every use.
• Regular treatments of food-grade mineral oil or beeswax are vital to the health and longevity of your board. Lack of oiling can cause unwanted issues like warping, cracking, and bacterial growth.

If you treat your cutting board regularly with some love, attention and oil, you and your cutting board will have a long, happy relationship!

 

* HOW SHOULD I STORE MY CUTTING BOARD?

 The best way is to keep your board upright on your countertop leaned against your backsplash or wall. This allows it to fully air dry and prevent unwanted moisture that leads to mildew. If you have to store it inside a cabinet or pantry space, please make sure it is fully dried first. 

 

HOW TO AND HOW OFTEN SHOULD I OIL MY CUTTING BOARD?

Wood Board Oiling Guide:

• Before oiling your board, make sure it’s clean and completely dry.
• Drop some of the food-grade mineral oil and spread it evenly over the entire board with a piece of kitchen paper or a clean cloth. (Make sure to rub the oil on the sides and grooves of the board, adding more oil as needed)
• Then, most importantly, let the oil soak into the board for as long as possible; at least a few hours or overnight if possible.

There’s no one schedule for oiling board, much like there is no one scheduled for watering plants—it depends on the environment in which you’re storing the board and how frequently you’re using it. Once a month is a good place to start, but there’s no harm in oiling your board whenever it looks thirsty.

 

* WHAT KIND OF OIL IS SUGGESTED?

Food-grade mineral oil or beeswax is best!

We do not recommend any type of cooking oil on your board, such as olive oil, vegetable oil, or regular coconut oil, because they will go rancid transferring an unpleasant smell into the wood.

  

* HOW TO REMOVE FOOD ODORS OR STUBBORN STAINS?

Every time you cut up some fruit on it, does your melon end up tasting like last week’s scampi? We've got some suggestions to reset its odor to that authentic “new cutting board” scent:

Sprinkle some baking salt or soda over the board, rub a half-cut lemon (fruit face down) to massage the surface vigorously. Yes you read that right, a lemon! Lemons are acidic in nature and combine well with baking salt and soda to remove even the most stubborn of stains. And as an added bonus, your board will smell fresh and terrific! After you’re done, just rinse the board under running water and let it stand to air dry.

 

* DO YOU OFFER CUSTOM DESIGNS AND SIZES?

At present, the customized content is not online, we are working hard, if you want to customize now, you can contact us by email, and we will also provide you with customized services

  

* DO YOU OFFER GIFT WRAPPING?

Yes, our packaging is designed by professional designers. The gift packaging is very exquisite.